Comments on: Zavvi.co.uk – Payment Process made difficult

By: Danny

Danny — Sun, 04 Jan 2009 22:48:56 +0000

Well done, your post made Zavvi go bust.

By: Ingo

Ingo — Fri, 21 Nov 2008 16:52:43 +0000

After a week of senseless replies of zavvi “support”, they claimed this page would referr to “issues some time ago which have been rectified”, which is obviously wrong considering the dates of the latest comments.
Anyhow, they also “offered” to call their “limited phone service” at 0845 371 4337 to “talk me through placing my order”.
I’m not from the UK, so I won’t call – so if any of you people with this issue want, feel free to call their “support”.
May be they will finally understand that it is their own fault and fix the issue, although I seriously doubt that.
So long zavvi …

By: Natalie

Natalie — Mon, 17 Nov 2008 20:32:36 +0000

I’ve just had the same thing, googled it to see if anyone else did and found this site. Tried about 8 times with one card, and about 4 with another. Thought it may be my address as my flat is a new build, so tried my parents address. (A problem I also had with Game – they rejected my order after almost 2 weeks as my postcode is new and they couldn’t recognise it. Yet they failed to e-mail me – I had to look it up on the order tracking facility – good job I’m xmas shopping early!) Still no luck on Zavvi with the change of address. Read all your comments here, tried everything, still no luck. Can’t find a phone number to ring – it’s appauling! But just left it 10 minutes, then tried again and it seems to have worked. I had to put in my password for my banking though, so I’m guessing there’s something wrong with that, that’s whats causing it?

By: Nigel

Nigel — Sat, 08 Nov 2008 02:21:13 +0000

I have been trying for the last 6 weeks to buy some items from zavvi. they keep blaming Mastercard 3D secure payments for the issue yet it is their site which gives the familiar ‘Attention, some fields have errors! A problem occured while processing your order’
For petes sake zavvi sort this out!

By: Phil

Phil — Wed, 15 Oct 2008 20:51:55 +0000

I think this has rather conviently been left on their site to collect extra cash from people who dont check their balances. Im furious with these thieves

By: Phil

Phil — Wed, 15 Oct 2008 20:46:16 +0000

Still the same here, ZAVVI are diabolical, have complained to trading standards many times about them. Their service and site is so bad it almost seems criminal. Imagine the ammount of people that have clicked this many times and not checked their card statment?

By: Laura W

Laura W — Fri, 05 Sep 2008 15:11:58 +0000

i have had the exact same problem. i tried to place an order and kept having the error message so i gave u after 4 attempts. but the cheeky gits have took 4 lots of payments out my bank!

By: Mike

Mike — Mon, 11 Aug 2008 14:44:56 +0000

Seven months on and it seems they still haven’t fixed this problem. A very disappointing experience indeed.

By: David

David — Tue, 27 May 2008 16:17:36 +0000

I tried to order Planet Earth HDDVD three times too and no joy! Checked my Bank balance and yes you’ve guessed! My available balance was showing £59.97 less than i expected! 3x £19.99. Phoned my bank and they say three payments pending for zavvi and they can’t stop it! Can’t phone Zavvi! emailed them and waiting! Really pissed off!

By: Martin

Martin — Fri, 09 May 2008 18:04:28 +0000

Thank god I found this page! I ordered Planet Earth HDDVD last night and I had the same problem, only the screen didn’t go back to an error message, it just timed out and gave me a page cannot be displayed type spiel. Tried going back and restarting the process and it worked fine. However, when I got the order receipt it said they were sending it to my old address where I no longer live, when I had spent ages putting my new one in!! So I emailed instantly to cancel my order as there was no way they could despatch it that fast or process it even…no response….this evening I log in to find they’ve despatched it to my old address. What a moronic system they seem to be running. I won’t stop until I get my money back and this site will be key to my argument! Thanks again!