Dave Woods - Freelance Web Design Warwickshire

Ryan Air call bloggers idiots

With things like Twitter, Facebook and Digg so big in today’s society, you’d think that any company would at least try to understand how social media works and how to manage their reputation online.

However, Ryan Air took action this past week by calling bloggers idiots and lunatics after Jason Roe blogged about a bug in their booking process

After Jason posted his article about the bug, members of staff on the development team at Ryan Air left abusive comments on his blog calling him an idiot and a liar.

The actions of a few individuals obviously can’t be controlled by Ryan Air and once this came to the attention of Ryan Air, you’d expect them to issue a statement along the lines of, “The actions of these individuals do not express the opinions of Ryan Air” and so on but rather than issue a statement to protect the reputation of the company, the following statement was issued:

Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won’t be happening again.

Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel.

Now, Ryan Air have obviously dismissed the importance and influence of bloggers as following on from this statement, the story has now made national news in both The Times and The Telegraph.

If Ryan Air can’t respond to a simple issue like this, then what confidence does it give any customer when it comes to dealing with real customer service issues?

3 comments on “Ryan Air call bloggers idiots

  1. Andrew

    Clearly here’s a company that has no clue about what a productive online presence can do for your brand (and loyalty)

    …then again, you can’t expect much from Ryan Air, can you?

  2. HieuUK

    well, I’m absolutely shocked when I read it. Don’t really know what in their head. They themselves turned a minor error which maybe only involve a few people into a huge trouble.
    And as many people said, you can’t expect much from Ryan Air.

  3. Mark

    I’m not sure what people are shocked about.

    Ryanair are probably rubbing their hands in glee at the publicity this has generated.

    Ryanair don’t want people to know that their customer service stinks – that way they don’t have to spend money paying Customer Service Reps.